Shipping Policy

United States Delivery

Consistent with these terms, orders placed with hexclad can be shipped only within the United States. For a straightforward customer experience, we provide free standard shipping for all orders delivered in the United States.

Expected Delivery Stages

Consistent with these terms, please allow 1–2 business days for order processing before the package leaves our facility. For customer assurance, standard delivery generally requires 4–6 business days in transit after the order ships.

Tracking and Delivery Updates

Under this standard, once a package is dispatched, we send tracking information for delivery monitoring. Under this standard, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Delivery Details

For eligible requests, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. For a straightforward customer experience, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 740 Franklin St, Rapid City, South Dakota 57701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcrld.shop
Phone: (605) 486-4460