Contact Us

Customer Care

In practical terms, hexclad provides customer support for product questions, orders, delivery, returns, exchanges, payments, and privacy requests. As part of this policy, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Email, Phone, and Address

In keeping with our published standards, email customer service at Support@hexcrld.shop or call (605) 486-4460. As part of this policy, our complete physical address is 740 Franklin St, Rapid City, South Dakota 57701, United States.

Time-Sensitive Requests

As part of this policy, order-related messages should include the order number and relevant details for faster review. Where applicable, orders may be cancelled before shipment, and post-shipment requests are handled under the Refund Policy.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcrld.shop
Phone: (605) 486-4460
Physical and return address: 740 Franklin St, Rapid City, South Dakota 57701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)