Refund Policy

Returns and Exchanges

For clarity, customers may ask hexclad for an eligible no-reason return or exchange during the 30-day period following receipt. As a service commitment, we ask customers to preserve the product, accessories, and available order information for the return review.

Return Shipping Responsibility

To keep expectations transparent, the merchant pays return shipping for approved no-reason returns and exchanges. As a service commitment, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

How Resolution Works

Consistent with these terms, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. For eligible requests, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

No-Reason Return Exclusions

Where applicable, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Under this standard, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Cancellations and Return Location

In practical terms, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. For a straightforward customer experience, unless the store supplies a different authorized return location, the return address is 740 Franklin St, Rapid City, South Dakota 57701, United States.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcrld.shop
Phone: (605) 486-4460
Physical and return address: 740 Franklin St, Rapid City, South Dakota 57701, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)